Let’s take the puzzle out of the process
Our support is straightforward, effective, and always here when you need it.
CUSTOMER SERVICE SUPPORT
At PEP, we’re dedicated to keeping your equipment in peak condition with expert guidance and fast solutions.
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Click here to find the part from the Illustrated Parts List.
If you need help to choose the part, we will be happy to assist.
NOTE: Jot down 1) Item Number, 2) Description and 3) POS. You will need this information later.
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To place your order, contact PEP directly with the information requested in STEP 1.
PEP makes an effort to ship your order on the day it is placed.
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Contact our Service Department when it comes time to installing your new part.
Call our Service Department or fill out our online Service Support Form
NOTE: If you call after hours, leave a message with our answering service, our on-call technician will follow up immediately.
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Save time and money by having a Critical Spare Parts Kit on hand.
.You will receive 40% off on your initial Kit. You will receive 25% off when you reorder a part.
Click Here to request information.
NEED A PART?
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We're here to help! Please have ready before reporting issue;
MODEL NUMBER
SERIAL NUMBER
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Our Tech Support team's goal is to quickly resolve an issue.
To report issue Call us directly or fill out our Online Service Form.
NOTE: If you call after hours, leave a message with our answering service, our on-call technician will follow up immediately.
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Simple solutions are often the case. Be prepared to be in front of the machine while our Service Technician is troubleshooting the issue over the phone.
Our Service Technician will determine next steps.
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If Service is needed, an Outside Service Provider is assigned to your Repair,
PEP will review the details with the Technician prior to their arrival.
If a Part are needed, it will be shipped to your location to have on hand before Technician arrives.
When necessary, PEP will provide tele-assistance while the Technician is on-site, offering guidance and support.
After repair is completed, ensure your equipment is working properly. If issue is not resolved, report within 24 hours.
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For a Warranty Claim, you will receive a Warranty Access Number (WAN).
Warranty claims cover service during normal business hours: Monday – Friday 8AM-4:30PM.
NEED TECH SUPPORT?
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This kit contains the most essential spare parts to keep your equipment functioning seamlessly, even during those crucial peak times.
Your Critical Spare Parts Kit comes in a special tote so you can identify easily.
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Replacing a part? No problem! We make it easy and hassle-free.
STEP 1: Call our Service Department and through phone support, our Technician will troubleshoot the repair.
STEP 2: After your part has been replaced and your issue is resolved, take a clear and well-lit photo of the old part.
STEP 3: Submit a Parts Order Form and make sure to upload the old part photo.
STEP 4: A replacement part will be shipped to your location.
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Initial Kits are discounted 40% off List Price.
During your warranty period, we’ll replenish your kit free of charge.
After the warranty ends, you can order replacements at a discounted rate of 25% off the list price, plus shipping.
SPARE PARTS KIT - FAQ
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Important: Please read before your equipment is delivered.
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Your warranty coverage starts on the date of installation, provided installation is completed within 30 days of shipping. To ensure your warranty is fully activated, simply submit your Warranty Registration. If the registration isn't submitted, coverage will automatically begin from the shipping date, ensuring you’re always protected.
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Call PEP directly to speak with our Service Department or fill out our online Form for Service and Support.
NOTE: If you call after hours, leave a message with our answering service, our on-call technician will follow up immediately.
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QUICK LINKS
Critical Spare Parts KiT
Be Ready when it matters the most
WHAT…
Having the right parts on hand keeps your kitchen running smoothly, even during the busiest times. Our Critical Spare Parts Kit is customized for each model and contains everything you need to ensure your equipment stays functional and minimizes costly downtime.
& WHY?
With these essential parts, you'll have what you need to fix issues fast—without waiting for help or halting service. If something happens, our Technical Support Team will walk you through repairs, step-by-step, to get you back up and running in no time.